Our Refund Philosophy

Betikrom Soft values transparency, fairness, and customer trust. Our refund policy is designed around the fact that users are given a fair opportunity to evaluate our software before making a purchase decision.

Web SaaS Software (School, Association, Business & Question Bank Software)

The following products:

• Betikrom School Management
• Betikrom Association Management
• Betikrom Business Management
• Betikrom Question Bank Management

include a one-month real free trial. This is not a limited demo version. Users are able to evaluate the actual software using their organization's real data before subscribing.

Spoken Learning App

Users can use the app free for approximately 3–4 minutes per day before purchasing a subscription. Because users are able to experience the application before subscribing, subscription payments are generally non-refundable.

Duplicate or Incorrect Payments

If a payment is accidentally processed more than once for the same service due to a technical issue, banking error, payment gateway problem, or another unusual circumstance, Betikrom Soft will review the transaction. After verification, we may:

• Adjust the excess amount toward a future subscription, or
• Issue a refund where appropriate

Clarify that any refund or adjustment decision will be made based on verified payment records and transaction details.

Refunds Are Generally Not Available In The Following Situations

• Purchasing a subscription after using the free trial
• Changing your mind after activation
• Spoken Learning App subscription purchases
• Logging into the wrong device
• Personal dissatisfaction unrelated to a technical payment issue
• Failure to use the service before the subscription period expires

How To Request a Refund or Payment Adjustment

If you believe that a duplicate payment or incorrect payment has occurred, contact us. Please provide the payment date, payment amount, transaction ID, registered mobile number or email address, and the name of the related software or application when submitting your request.

Review Time

Refund or adjustment requests are typically reviewed within 3–7 business days. Processing time may vary depending on banks, payment gateways, or financial institutions.

Changes To This Refund Policy

Betikrom Soft may update or modify this Refund Policy when necessary. Any revised version will be published on the website with an updated revision date.